Orange County Genesis Facility
The Orange County Genesis Facility is a minimum-security jail located in Orlando, Florida. It is operated by the Orange County Corrections Department and houses adult male misdemeanor and felony inmates who have been sentenced by the courts. The maximum capacity of this facility is 220 inmates.
In Orange County, all 22 law enforcement agencies bring arrestees to the Booking & Release Center (BRC) to be processed. If an inmate can't make bail, they will be transferred to another facility. When an inmate is sentenced to jail by the courts, one of the housing options is the Genesis Facility.
All of the inmates being released from the Orange County Jail System exit via the public lobby of the Booking & Release Center regardless of where they were housed in the Corrections Complex.
To find out if your loved one is being held in Orange County, click here, call 407-836-3400, and press 1 for inmate information, or use VINE (see below). Be prepared to provide the inmate’s full name and date of birth when using the VINE website.
The Florida VINE system is a service through which victims of crime can search for information regarding the custody status of their offender, and to register to receive phone calls and e-mail notifications when the offender’s custody status changes.
This service is provided to assist Victims of Crime who have a right to know about their offender's custody status. Click this link to register.
Inmates being held for U.S. Immigration and Customs Enforcement (ICE), the Florida Department of Corrections (DOC), or charges from other counties will not be found by going to the VINE Link above.To get information on ICE detainees, contact ICE directly at their Miami Field Office by calling (954) 236-4900, or you can perform a search via the internet by clicking here.
Orange County Genesis Facility
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Visiting Hours and Rules
All inmates at the Orange County Genesis Facility are allowed three visits per week that take place by video from the Orange County Video Visitation Center. This eliminates the process of visitors waiting in line and being searched.
The Video Visitation Center is open every day from 9 a.m. to 10 p.m. with the last visitation session starting at 9 p.m. The Video Visitation Center is located at:
3000 39th Street
Orlando, Florida, 32839
Visitors MUST call (407) 836-8061 to schedule the first appointment at least ONE DAY in advance. Phone lines are open for scheduling from 9:30 am to 8:30 pm. Each visitor is issued a unique visitor ID number, which they must provide when scheduling visits. After you have registered, you can schedule future visits via the Internet at BestJail.com.
Please arrive at the visitation center at least 15 minutes early, and bring your valid driver's license, passport, or state and/or military ID. Visitors arriving after the start of their scheduled session will not be allowed to visit.
The first time you access the scheduling website and enter your email address, you will need to click on "Forgot your password? Click here to reset it."
Your password will be sent to you via the email address you provided. After you receive your password, you will be able to log on and schedule visits by following the prompts on the screen.
If you experience problems with the system, please contact the Visitation Center at (407) 836-8061.
Visitation is by appointment only, and all visits are monitored and are subject to recording. Appointments may be scheduled up to one week in advance, but no less than one day in advance.
Each inmate is allowed a maximum of three visitors per session (two adults, one child). Visitors under the age of 18 must be accompanied by a parent or legal guardian or possess a valid marriage license.
All visitors must properly identify themselves upon arriving at the visitation center. (Visitors must have a government issued photo ID indicating their date of birth.)
Visitors appearing to be under the influence of alcohol or drugs will not be admitted into the center.
Only wallets and car keys may be taken into the Visitation Center. No other personal effects such as purses, cell phones, backpacks, diaper bags, smoking materials, and chewing gum, are allowed. Visitors with small children are permitted to bring one baby bottle, and one blanket per child.
Smoking, eating, and drinking are prohibited inside the Visitation Center. Loud talking, excessive emotionalism, or any other type of disruptive behavior will not be permitted in the Visitation Center.
When a visitor exits the Visitation Center, the visit is over, and they will not be allowed to gain re-entry.
Proper attire is required in the visitation center at all times. Shoes and shirts must be worn. Suggestive clothing, see through fabrics, halter or tube type tops, short shorts and mini-skirts will not be permitted. Appropriate underclothing is required. For more information click here.
Remote Video Visits
Beginning in July 2022, the Orange County Corrections Department will begin offering Remote Video Visitation. Remote Visitors will be able to visit virtually from computers and/or Android mobile devices.
During the introductory period, each inmate is eligible to receive one remote visit free of charge per week, and each visit will last up to 15 minutes.
At the conclusion of the introductory period, additional information will be provided announcing the date for the implementation of fees, the cost, the duration of the visit, and the frequency of remote visitation sessions.
Before you can visit with an inmate remotely, you must:
- Register at https://orangecountyfl.gtlvisitme.com and schedule a remote visit.
- Download and install the required applications depending on your platform.
- For PC, download and install the “VisBridge” application.
- For Android devices, download and install both “VisMobile” apps:
- GTL - Schedule Visits (1 of 2)
- GTL - Internet Visits (2 of 2)
- (Apple/IOA mobile devices are not currently supported)
- Remote visitors can check in via the app up to 15 minutes prior to their scheduled visit time.
Additional Instructions can be found at https://orangecountyfl.gtlvisitme.com
Orange County Genesis Facility
33rd St. Corrections Complex
Orlando, FL, 32802-4970
Driving Directions: https://goo.gl/maps/8jyhP6du1vYNiwPv8
General Phone Number
407-836-3400 (Press 5 for Spanish)
Press 1 for Inmate Information
Press 2 for Victim Information
Press 3 for Inmate Visitation
Press 4 for Inmate Money or Property
Press 5 for Medical Issues Related to Inmates
Press 6 for Inmate Mail
Press 7 for Ministry or Chaplain Related Issues
Press 8 for Corrections Recruitment
Press 9 for Corrections Admin or Jail Facilities
Press # for Inmate Records Management, Classification, or Programs & Assessments
To speak to a classification officer about where your inmate is housed, call (407) 254-7584.
Inmate Mailing Address(es)
P.O. Box 4970
Orlando, FL 32802-4970
All correspondence addressed to inmates must be sent by the United States Postal Service (USPS). When addressing mail to an Orange County inmate, please include their full name, booking number, and cell as shown in the Current Inmate Database. Be sure to include your return address.
Do not send checks or cash in the mail. Only money orders are accepted in inmate mail. On the money order, include the inmate's name and booking number.
Do not send stamps, envelopes, paper, pens, pencils, inappropriate pictures or photos (no Polaroids accepted; only five pictures per envelope, no larger than 5x7), plastic cards, phone cards, stickers, lipstick marks, or any other visible unknown substances on envelopes or letters (i.e. perfume, droplets, white out, etc.), padded or bubble mailers or glued items.
Books (paperback only - no hard covers), magazines, newspapers,j and religious materials must be mailed to the jail directly by the publisher or a bookstore. The parcel must contain an invoice with a company logo or a company packing slip with business name and contact information.
Publications cannot contain any nudity or sexually-oriented material.
How to Call an Inmate
Inmates at the Orange County Genesis Facility cannot receive incoming phone calls, however, they have access to phones and can make outgoing calls from the inmate housing area daily. Phone calls are recorded and may be monitored at any time.
To receive phone calls from an inmate in Orange County, you must first set up an inmate telephone account at the GTL DSI/ITI website.
How to Send Money
Inmate accounts at the Genesis Facility are used to buy items from the commissary and to pay for various medical services and jail fees.
Deposit items must be payable to the inmate and include the inmate’s jail number. The sender’s name and address MUST be included on all items except Government checks. Deposit items containing altered name/payee information, incorrect or missing information, or lacking depositor information will be returned.
Money can be sent through the US Mail via money order. It must be addressed as follows:
Jail Number and housing area
P.O. Box 4970
Orlando, FL 32802-4970
Funds can be deposited online or by phone using ConnectNetwork. Visit ConnectNetwork or dial 888-428-1845 and include the following information:
Facilities: Orange County FL
Site ID: 196
Acct#: Include inmate's booking number, last name and first name
The ConnectNetwork website and Pay by Phone options accept Visa and MasterCard and enable transactions 24 hours a day, seven days a week, 365 days a year.
Cash, debit card, and Visa/Mastercard funds can be deposited in person seven days a week—between the hours of 7 am and 10 pm—at the Booking & Release Center Public Lobby located at:
3855 John Young Parkway
Orlando, Fl 32839
When depositing money in person, please use the envelope provided and complete the appropriate information.
Programs For Inmates
- ABE/GED and Adult Literacy
- Life Skills
- Vocational Training
- Substance Abuse Education
- Veteran’s Services
- Parenting and Fatherhood
- Cognitive Behavioral Change
- Individual case management
Pictures of Orange County Genesis Facility
Careers at Orange County Genesis Facility
If you are interested in a career with the Orange County Department of Corrections and would like more information about the job openings at the Orange County Genesis Facility, click here.
Eligible positions qualify for a $1,000 hiring bonus. Benefits include medical, dental, and vision care, free access to wellness centers, vacation leave and ten paid holidays, tuition reimbursement, and the Florida Retirement System and a 457(k) plan, disability, and life insurance.