Osceola County Jail

The jail has a design capacity of 919 inmates and has an average daily population of 640. Some of the inmates have been tried and sentenced to jail or the Florida Department of Corrections. However, most inmates have not yet been tried by the courts, so they are presumed innocent until proven guilty.  

Inmate Search

To find out if your loved one is being held in Osceola County, click here, call (407) 742-4444, or use VINE (see below). Be prepared to provide the inmate’s full name and date of birth when using the VINE website.

Florida VINE

The Florida VINE system is a service through which victims of crime can search for information regarding the custody status of their offender, and to register to receive phone calls and e-mail notifications when the offender’s custody status changes. 

This service is provided to assist Victims of Crime who have a right to know about their offender's custody status. Click this link to register.

Inmates being held for U.S. Immigration and Customs Enforcement (ICE), the Florida Department of Corrections (DOC), or charges from other counties will not be found by going to the VINE Link above. You will have to call the jail.

Bonding someone out of the Osceola County Jail

If an inmate has bondable charges, he or she can bond out at any time. A bond can be paid with or without a bail bond agent. You may choose to use the services of a bail bonds agent of your choice, or pay the bond in person via cashier’s check or money order. You can also pay by debit/credit card online at www.osceolabail.com.

The method (cash/surety) and amount of money needed for bonding someone out of the Osceola County Jail depends on their charges. Most crimes, but not all crimes, are bondable offenses.

When you pay a cash bond, it is refunded to you when all court appearances have been made and the case is discharged, dismissed, or a not guilty verdict rendered. If the arrestee fails to appear or is found guilty, the money will be forfeited. When you use a Bail Bondsman for a surety bond, you will not get a refund.

Prison Insights

Visiting Hours and Rules

Osceola County offers The Visitor™ video visitation system which allows friends, family members, and professionals the control to schedule and conduct video visits at a time convenient for them and avoid wasting time waiting in long lines or traveling to the facility. 

Video visitation replaces traditional face to face visits on visitation telephones through a glass partition. Now, visitation is conducted via video kiosks, with the inmate never having to leave their housing unit. The visitor can choose to visit onsite at the facility or offsite from anywhere. 

To schedule personal inmate visits:

• Visit the facility and register or schedule a visit at the lobby kiosk.
• Register or schedule online at http://thevisitor.icsenforcer.com/index.php/jail-information/103-osceolafl.

All visitors must register in order to participate in a video visitation session with an inmate at this facility. Visitors can register for visitation at icsolutions.com.

Visits At The Jail

Video visitation is conducted using the video terminals located in the facility’s visitation center. You will be required to place all your property into a locker before the visit and you will be subject to a search.

Then, proceed into the facility and sit at a booth equipped with a video monitor. Even though the visits are not face-to-face, you must adhere to the following dress code to visit with an inmate at the Osceola County Jail:

• No open toe shoes
• No plunging necklines
• Dresses and shorts must extend down to mid-thigh
• No transparent clothing
• Clothing must be properly sized
• No suggestive, provocative, or offensive clothing

Remote Video Visitation

Fee-based visits can be conducted using any Windows Computer, Android, or  iOS device. Visitors who wish to participate in remote visitation are required to download and test the visitation application from their Windows computer, Android, or iOS device (iPhone or iPad) before they will be able to schedule a visit.

Visitors can choose to visit from a computer or android device by downloading The Visitor™ android app or ICS MOBILE from the Google Play store. If using an iOS device, download ICS MOBILE from the Apple Store by searching ICSolutions. 

• ICSolutions website:  To register, add funds, schedule a visit, or connect a remote visit from your computer, click here.
• ICSolutions Customer Portal: To log in, create a new account, or view product availability, click here.
• Offsite computer application:  To download the computer app to conduct remote visits, click here.  
• Android device application:  To download the Android app, click here.
•  iOS device application:  To download the iOS app from the Apple Store via your iPhone or iPad, click here.
• Registration and scheduling help:  For instructions on how to register for visitation and/or schedule a visit, click here.
• Remote visitation help:  For instructions on how to set up your Windows computer for a remote visit click here.

The inmates' name and booking/ID number and a return address must be clearly printed on the outside of the envelope or postcard. To follow the mail until it is delivered, please sign up for a free MailGuard™ Tracker account via www.mailguardtracker.com. 

You can view delivery status, receive notifications if your mail is rejected, and download copies of mail that has been received and processed.

All regular inmate postal mail (postcards, letters, greeting cards, etc.) is scanned into the system and available to the inmates to view their postal mail via the kiosks or tablets.

Upon release, inmates can login into the public website at https://www.smartinmate.com/ and enter their inmate number and password to download their photos, messages, and postal mail for FREE.

Legal Mail and Publications

Legal mail, court documents, bank statements, and publications must be sent to the facility directly at:

402 Simpson Road
Kissimmee, FL 34744

Only mail received through the US Postal Service will be accepted; all other forms or postage will be refused. 

Questionable contents of publications containing information or photos which could create staff or inmate safety concerns, jeopardize security or the orderly running of the facility are returned to the sender.

The Following Regulations Apply to All Incoming Mail:

• The only mail enclosures permitted are greeting cards no larger than 5” x 7” and photographs no larger than 4” x 6” (with the exception of Polaroids). 
• Inmates may receive and keep photographs that are not gang related, sexually-oriented, or a pictorial representation of nudity. 
• Postcards are acceptable.
• Stick-on decorations or address labels are not permitted in or on correspondence.
• Books and magazines are accepted if received from the publisher or distributor. Hard-covered books are not permitted.
• Sexually-oriented material or pictorial representations of nudity are not permitted.
• Packages are not allowed.
• Newspaper clippings, greeting cards containing non- paper parts and all non-paper items are not permitted.
• Blank (unsigned) greeting cards and blank paper will not be accepted.
• All non-privileged mail is opened and checked for contraband before delivery. Privileged mail is opened and inspected in front of the inmate before it is delivered.

Email

How to Call an Inmate

Inmates at the Osceola County Jail cannot receive incoming phone calls, however, they have access to phones and can make outgoing calls from the inmate housing area daily. Phone calls are recorded and may be monitored at any time. 

ICSolutions offers prepaid phone services which keep you connected with your loved one. The two options for prepaid phone services are:

Prepaid Account - Allows the family or friend of an inmate to purchase prepaid phone services for receiving phone calls from the Inmate to your specific phone number. The inmate can only use those services to make calls to the phone number you specify.

Debit Telephone Account - Allows friends and family members to purchase prepaid phone services FOR the inmate. The inmate can then make phone calls to any telephone number, as long it is not restricted by the jail.

How to Send Money

Funds can be added to an inmate's trust account at the Osceola County Jail three different ways. 

• Online at Access Corrections
• Calling 1-866-345-1884
• Via the Access Corrections kiosk in the jail lobby (cash only)

The fee depends on the amount being deposited and the method of deposit. The Access Corrections fee schedule is as follows:

iCare Packages

iCare Packages are fresh food options that you can purchase and have delivered directly to an inmate. These packages can be ordered online at https://icaregifts.com/.

Programs For Inmates

The Osceola County Corrections Department is committed to providing each inmate an environment of learning, with the opportunity to better themselves during their incarceration. 

There are a number of volunteers and contract service providers that offer a wide variety of educational, therapy, and treatment programs at the jail to meet the needs of the population and help fulfill that mission.

There are many programs available to inmates, such as:

• Adult Education
• General Education
• Drug and Alcohol Programs
• English as a Second Language
• Money Management
• Anger Management
• Parenting Skills
• Job Readiness
• Wellness and Nutrition
• Computer Skills

The Print Shop

The OCCD Print Shop is an inmate vocational training program designed to help inmates learn a skill in a structured environment that can benefit them for the rest of their life. The goal is to reduce recidivism by giving these incarcerated individuals a tool that will help them find productive employment once released.

This program uses inmate workers to produce a high quality product that saves county tax dollars as well as generate revenue for the Inmate Welfare Fund. These revenues provide more services and programs to the inmate population.

The OCCD Print Shop produces a wide range of high quality printed materials for all county departments at a low cost with a quick turn around. 

Services Provided Include:

• Bindery
• Booklets
• Brochures
• Business cards
• Business reports
• Carbonless copies
• Collating
• Envelopes
• Event programs
• Flyers
• Folding
• Full color
• Saddle stapling

Pictures of Osceola County Jail

Careers at Osceola County Jail

If you are interested in a career with the Osceola County Department of Corrections and would like more information about the job openings at the Osceola County Jail, click here.