Otero County Processing Center

Otero County Processing Center is an ICE detention facility that houses people in the custody of Immigration and Customs Enforcement. This facility is located in Chaparral, New Mexico.

If you need information about a detainee housed at this facility, call (575) 824-0440 between the hours of 8 a.m. and 5 p.m. Be sure to have the detainee's information ready. Including: first, last and hyphenated names, known aliases, date of birth, and country of birth.

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Otero County Processing Center

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Visiting Hours and Rules

Visiting hours at Otero County Processing Center are as follows:

                                                                                                            Saturdays                             Sundays

ICE Level Medium High & High Detainees

1 p.m. to 3 p.m.

1 p.m. to 3 p.m.

ICE Level Low & Medium Low Detainees

3 p.m. to 5 p.m.

3 p.m. to 5 p.m.

ICE Restricted Housing Unit Detainees

5 p.m. to 6 p.m.

5 p.m. to 6 p.m.

Weekday visitation is available Monday through Friday between 9 a.m. and 3 p.m. by submitting a request to the Warden.  

General Rules

Detainees are allowed one hour for visitation.  More time may be authorized by the Assistant Warden for family members traveling significant distances dependent upon the number of visitors and staff availability. 

A maximum of two adults and two children may visit at any one time. This regulation will be interpreted flexibly and is subject to exceptions. 

All visitors must arrive 45 minutes prior to their visiting time to allow enough time to process through security.

Adult visitors must have a valid photo ID. Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area.  

Visiting Restrictions

  • All social visits with family and friends are non-contact visits.
  • All visitors are subject to search.
  • Adult visitors must present a valid, verifiable government-issued identification card to enter the facility.
  • Visitors are not allowed to pass or attempt to pass any items to detainees.
  • Visitors are not allowed to carry any items into the visitation area.

Search Procedures

All visitors are subject to search. If you refuse to cooperate you will not be admitted. No firearms or weapons of any kind are allowed on the premises. 

Other Visits

Attorney Visits
Attorneys and paralegals may visit detainees seven days a week between 8:00 a.m. and 4:30 p.m. 

Consular Visits
Consular officials are allowed to meet with their detained nationals at any time. Prior arrangements should be made with the ICE Supervisory Deportation Officer whenever possible. All consular officials should bring appropriate credentials. The ICE Supervisory Deportation Officer can be reached at (318) 335-7500.

Clergy Visits
Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office.

Physical Address

Otero County Processing Center
26 McGregor Range Road
Chaparral, NM 88081
United States

Driving Directions: https://goo.gl/maps/6Xmt1rsfcwmefDsG8

General Phone Number

Facility Main Phone: (575) 824-0440 ext. 200
Field Office Main Phone: (915) 856-2317

Immigration Court: 1-800-898-7180
Board of Immigration Appeals (BIA): (703) 605-1007

Inmate Mailing Address(es)

Otero County Processing Center
Detainee Name
Alien Number, Housing Unit/Dorm/Bunk Number
26 McGregor Range Road
Chaparral, NM 88081
United States

All mail sent to detainees must include the last four digits of their Alien number, plus the sender’s name and address. For safety reasons, all incoming mail is subject to screening for contraband. Staff does not read the mail upon opening.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody. Before sending packages to detainees, contact the Facility Warden at the facility at:

Warden-Otero County Processing Center
26 McGregor Range Road
Chaparral, NM 88081

Detainees who are being removed from the United States are allowed one small piece of luggage. This can be sent after getting approval from the Supervisory Deportation Officer. 

For security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) are accepted.

How to Call an Inmate

Detainees at Otero County Processing Center cannot receive incoming calls. If you need to get in touch with a detainee you must call (575) 824-0440 and leave a message. Include the detainee’s full name, alien registration number and a telephone number where you can be reached.

How to Send Money

You can send money to a detainee at Otero County Processing Center by mailing them a check or money order directly. The processing officer will provide a receipt for all money received. Do not send cash.

Otero County Processing Center
Detainee Name and A-number
26 McGregor Range Road
Chaparral, NM 88081

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. When posting a delivery bond, you must show proof of identity.

Bonds for aliens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday between 9 a.m. and 3 p.m., local time. 

For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and their alien registration number before calling. 

Acceptable forms of payment are: money orders, cashier’s checks or certified checks. Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Programs For Inmates

No programs are listed.

Pictures of Otero County Processing Center

Careers at Otero County Processing Center

If you are interested in a career with US Immigration and Customs Enforcement and would like more information about job openings at Otero County Processing Center, click here.