El Paso Service Processing Center

If you need information about an ICE detainee housed at the El Paso Service Processing Center, call (915) 225-0700 / 0717 between 7 a.m. and 11 p.m. Have the detainee's information ready when you call, including their full name (first, last, and hyphenated), any known aliases, date of birth, and country of birth.

Freedom of Information Act Requests

If you need to submit a FOIA (Freedom of Information Act) request, use form G-639 (Freedom of Information / Privacy Act Request) or send a letter. All FOIA requests must have the original, notarized signature of the subject in question.

Be sure to include the full name, date of birth, place of birth, and A-number of the alien you need information about. Also include your full name, address, and telephone number, so that you can be contacted if they have questions.

Mail your FOIA or Privacy Act request to:
U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone – 1 (866) 633-1182
Email – [email protected]

Prison Insights

Visiting Hours and Rules

Visiting hours at El Paso Service Processing Center are:

For detainee assigned visitation days, please call (915) 225-0700 / 0717 from 7 a.m. to 11 p.m.

General Rules

All visits are non-contact and may last up to one hour. Contact visits are allowed with the approval of the Facility Administrator.

All adult visitors must have a valid photo ID to enter the El Paso Service Processing Center. Minors must be accompanied by an adult 18 or older at all times. 

All visitors (adults and minors) are subject to search, including a pat-down search of their person, an inspection of belongings, and a metal scan search. If you refuse to cooperate with a reasonable search, you will not be allowed into the visiting room. 

Visitors are not allowed to carry any items into the visitation area, and they are not allowed to pass any items to detainees. Electronic devices (cell phones, pagers, radios, etc.) are prohibited.

Attorney Visits

Attorneys are permitted to visit detainees seven days a week, 8 a.m. to 9:30 p.m. Authorized paralegals may visit detainees seven days a week - Monday through Friday from 8 a.m. to 5 p.m. and on weekends/holidays from 8 a.m. to 11 a.m.

Consular Visits

Consular officials are allowed to meet with their detained nationals at any time. When possible, arrangements should be made with the ICE Supervisory Deportation Officer in advance by calling (915) 225-0700/0717. All consular officials should bring appropriate credentials. 

Clergy Visits

Clergy are allowed to visit detainees housed at El Paso Service Processing Center at any time. Arrangements must be made in advance through the chaplain's office.

You must include the detainee's name and A-number in the mailing address of all detainee mail. You must also include your name and address in the envelope's "return address" section. Staff does not read incoming inmate mail, but they do check it for contraband.

Sending Packages

Detainees are not allowed to receive care packages. However, they are allowed to receive items that are considered necessary for travel or release from agency custody, with approval of the ICE Deportation Officer. Before sending packages to detainees, contact the Facility Administrator at:

El Paso Processing Center
8915 Montana Ave.
El Paso, TX 79925

Detainees who are being removed from the United States are allowed to have one small piece of luggage. If a detainee does not already have baggage, they may have one 40 lb bag sent  after receiving approval from the Supervisory Detention and Deportation Officer. 

For security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) can not be included in the luggage.

How to Call an Inmate

You can't call a detainee at El Paso Service Processing Center. However, if you need to leave an urgent message, you can call (915) 225-0775. Your message should include the detainee's full name, their alien registration number, and a telephone number where you can be reached.

How to Send Money

To send money to a detainee at El Paso Service Processing Center, you must mail a money order or cashier's check directly to the detainee. Do not send cash. 

The processing officer will deposit the money order or check into the detainee's account and issue a receipt. Cashier’s checks and money orders must include the detainee’s full name and A-number.

Mail the cashier's check or money order to:

El Paso Service Processing Center
Detainee Name, Alien number
8915 Montana Avenue
El Paso, TX 79925
United States

To Post a Delivery Bond

When a detainee in ICE custody is placed into removal proceedings while they are in the United States, a delivery bond may be posted. When you post a delivery bond, you are required to show proof of identity.

Bonds for aliens detained by ICE can be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday between 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and their alien registration number before calling. 

Acceptable forms of payment are: 

• money orders
• cashier’s checks 
• certified checks

Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Programs For Inmates

This information is not publicly available.

Pictures of El Paso Service Processing Center

Careers at El Paso Service Processing Center

If you are interested in a career with US Immigration and Customs Enforcement and would like more information about job openings at El Paso Service Processing Center, click here.