Port Isabel Service Processing Center

Port Isabel Service Processing Center is an ICE detention facility that houses detainees in the custody of Immigration and Customs Enforcement. This multi-custody facility is located in Los Fresnos, Texas.

If you need information about a detainee housed at Port Isabel Service Processing Center, you can call (956) 547-1700, 24 hours a day. You must have the detainee's information ready, including full name, known aliases, date of birth, and country of birth.

Prison Insights

Visiting Hours and Rules

Visiting hours at Port Isabel Service Processing Center are as follows:

DETAINEE'S LAST NAME                                                           VISITATION TIME
BEGINS WITH
                                                                                                        MONDAY — FRIDAY
A — Z                                                                                              8 a.m. to 4 p.m.

                                                                                                        SATURDAY
A — F                                                                                              8 a.m. to 12 p.m.
G — L                                                                                              12 p.m. to 4 p.m.

                                                                                                        SUNDAY
M — R                                                                                             8 a.m. to 12 p.m.
S — Z                                                                                              12 p.m. to 4 p.m.

                                                                                                        HOLIDAYS
A — Z                                                                                              8 a.m. to 12 p.m.

General Rules

All visitors must arrive 45 minutes prior to the scheduled visit time to ensure adequate time to process visitors through security. All adult visitors must have a valid photo ID to enter the facility. Minors must be accompanied by an adult guardian (18 years or older). 

Visit sessions will normally be a maximum of one hour depending upon the number of visitors and staff availability. More time may be authorized by the ICE Supervisory Detention and Deportation Officer or designee for family members traveling significant distances.  

Visitors are not permitted to carry personal items into the visiting area. Lockers are provided to secure these items.

• All visits are Non-contact.
• Requests for contact visitation must be approved by the ICE Supervisory Detention and Deportation Officer or designee, on a case-by-case basis.
• The facility administrator or designee must approve all items that visitors bring for the detainee.
• No firearms or weapons of any kind are permitted in the facility.
• Any unruly or socially inappropriate behavior by either party will end the visit and may have an adverse effect on future visitation.
• If visitors are or appear to be intoxicated, visitation will not be allowed.
• All visitors are subject to search while in the facility.
• No items/ property will be exchanged between the visitor and detainee during the visit. All transactions will be initiated between the visitor and front lobby officer only, who in turn will inventory and provide a receipt for the item(s).

The kiosk will be available in the front lobby during the hours of 8 a.m. and 9 p.m. and accept cash, debit cards, and credit cards. No outside food permitted beyond the metal detector.

Dress Code

Shoes must be worn at all times by all persons except infants. Gang “colors” and other gang displays are prohibited.

Female Visitors Age 12 and Older

• Shorts must cover customarily covered areas of the anatomy, including the buttocks and crotch area, both when standing and sitting complies. Shorts no higher than mid-thigh. Short shorts, jogging shorts, cut-offs, and other obviously inappropriate short garments are prohibited.
• Skirts and dresses are allowed, but no shorter than mid-thigh when seated.
• Slits in skirts and dresses will not extend beyond mid-thigh when seated.
• Sheer (see-through) clothing is prohibited.
• Top of clothing must be no lower than the underarm in the front and back. Bare midriffs, halter-tops, strapless tops, tube tops, or swimsuits are prohibited.
• Shoes will be worn at all times by all persons except infants.
• Gang “colors” and other gang displays are prohibited.

Male Visitors Age 12 and Older

• Shorts must cover customarily covered areas of the anatomy (see above)
• Shirts must be worn at all times. Muscle shirts, bare midriff shirts and sleeveless shirts are prohibited.

Other Visits

Attorney Visits
Attorneys and paralegals may visit detainees daily between 8:00 am and 9:30 pm.

Consular Visits
Consular officials are allowed to meet with their detained nationals at any time. Whenever possible, prior arrangements should be made with the ICE Supervisory Deportation Officer. All consular officials should bring appropriate credentials. 

The ICE Supervisory Detention and Deportation Officer in charge of this facility can be reached at (956) 547-1700.

Clergy Visits
Clergy may visit detainees at any time, but must make arrangements with the Chaplain’s Office.

All mail sent to detainees must include the last four digits of their Alien number, plus the sender’s name and address. Staff does not read the mail upon opening. For safety reasons, all incoming mail is subject to screening for contraband. 

A detainee may receive items that are necessary for travel or release from agency custody with approval. Before sending packages to detainees, contact the ICE Supervisory Detention and Deportation Officer at the facility at:

(956) 547-1700
Port Isabel Detention Center
27991 Buena Vista Blvd.
Los Fresnos, TX 78566

Detainees who are being removed from the United States are allowed one small piece of luggage. This can be sent after getting approval from the Supervisory Deportation Officer. 

For security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) are accepted.

How to Call an Inmate

Detainees at Port Isabel Service Processing Center cannot receive incoming calls. If you need to leave an urgent message, you must call (956) 547-1700. Your message must include the detainee’s full name, alien registration number, and a telephone number where you can be reached.

How to Send Money

To deposit money into a detainee’s trust account at Port Isabel Service Processing Center, send money orders or cashier’s checks only to:

Port Isabel Service Processing Center
Detainee’s full name and A-number
27991 Buena Vista Blvd.
Los Fresnos, TX 78566
United States

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Do not send cash.

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. When posting a delivery bond, you must show proof of identity.

Bonds for aliens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday between 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and their alien registration number before calling. 

Acceptable forms of payment are: money orders, cashier’s checks, or certified checks. Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Programs For Inmates

None listed.

Pictures of Port Isabel Service Processing Center

Careers at Port Isabel Service Processing Center

If you are interested in a career with US Immigration and Customs Enforcement and would like more information about job openings at Port Isabel Service Processing Center, click here.