Neuse Correctional Institution

VISITATION TEMPORARILY SUSPENDED

To prevent the potential spread of coronavirus (COVID-19), prison visitation was suspended as of Monday, March 16, 2020. Visitation will resume when conditions are deemed safe.

Regular Visiting Hours

Visitation is by appointment only and limited to two hours. Calls for visitation appointments should be made between 9 a.m. and 4 p.m. Monday through Friday (except for state holidays) by calling 919-249-5990. The schedule for visits will be Saturday and Sunday from 9-11 a.m. and 1-3 p.m. for all units.

Restrictive housing offenders may be visited Monday through Friday by appointment only for one hour from 8-11 a.m. and 1-4 p.m. Visitors should call 919-249-5990 to schedule a visit.

Special visits are available during the week, subject to certain restrictions, by calling 919-249-5990. 

Inmates must be at Neuse Correctional Institution for at least 14 days before they are allowed to have visitors.

Visiting Application

Before you visit your inmate, you must complete an application and have it approved by the North Carolina Department of Public Safety. Ask your inmate to send you a blank application for each adult and minor who wishes to visit. After you fill out your application, return it to the Neuse Correctional Institution for approval.

Click here for more detailed information about visiting an inmate at Neuse CI.

Dress Code

All visitors are required to present a current photo ID (all minors are required to present a copy of their birth certificate) before entering the visiting room. All visitors are subjected to a "routine" search of their personal and possessions prior to the visit.

Bags and purses, cell phones, cameras, other electronic recording devices, and glass or metal objects are not allowed in the visiting room. You can bring $1 and $5 bills and change to purchase food and drinks from the vending machines.  

All visitors must follow the dress code or they will not be allowed to visit. All visitors must wear shirts and closed-toed shoes (no flip-flops or stilettos).

• Halter tops, bare midriffs, strapless tops, tube tops, bodysuits, underwear-type T-shirts, tank tops, or sleeveless shirts or dresses that are inappropriately revealing (a sleeveless shirt or dress is considered inappropriately revealing when the female breast or lingerie can be seen), fishnet shirts, or any type of shirt or pants made with see-through fabric are NOT allowed to be worn by any visitor (male or female).
• Visitors may wear Bermuda-length shorts provided they are not more than three inches above the kneecap.
• Females may wear dresses or skirts, but they may not be more than three inches above the kneecap. Slits in skirts and dresses may not be more than three inches above the kneecap. Dresses and skirts for pre-teens may be shorter than three inches above the kneecap.
• Any shirt or other articles of clothing with a picture or language that may be considered profane or offensive by current public standards or Adult Correction standards, or considered STG (gang) related will not be allowed.
• Wave caps, doo rags, and bandanas are not allowed.
• Slacks and pants are to be worn at or above the waist.
• Spandex clothing is prohibited.

The inmate’s full name and OPUS number must be on the envelope when you send inmate mail. For information about sending packages to an inmate, click here.

You can’t call an inmate at the Neuse Correctional Institution, but they do have access to phones. For complete details on how to call an inmate in North Carolina, please click here.

You can send money to your inmate at Neuse Correctional Institution through JPay and MoneyGram. All North Carolina state prisons require that you be on the inmate’s approved visitor list to send funds.

The fastest option is to send money with your credit or debit card online by using JPay.com or the JPay mobile app from the Apple App Store (for iPhones) or Google Play (for Android phones).

You can also send money by phone using your credit or debit card. Call (800) 574-5729 to speak with a live JPay call center agent 24/7.

Money Orders
Money orders must be made payable to JPay and sent with a deposit slip to: 

JPay
P.O. Box 173070
Hialeah, FL 33017

Money order deposit slip available in English here.
Hoja de Depósito para Giros Bancarios disponible en Español aquí.

Walk-In
To make a cash deposit, visit any MoneyGram agent location (including all Walmarts and CVS Pharmacies), and use code 1224. Visit JPay.com to get a list of nearby MoneyGram locations.

The North Carolina Department of Public Safety is currently hiring. If you would like to work at the Neuse Correctional Institution, you can find out more information by clicking here.