Northeast Correctional Complex

Northeast Correctional Complex (NECX) is a time-building prison with a close custody designation located outside of Mountain City, Tennessee. The prison also houses offenders of other custody levels. Three hundred offenders are located at the minimum annex site in Johnson County, and another 180 offenders, who are within ten years of their eligible release date, are housed in Carter County.

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Northeast Correctional Complex

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Visiting Hours and Rules

Routine visitation at Northeast Correctional Complex and the Annex is on Saturday, Sunday, and state holidays as designated by the Commissioner from 8:00 a.m. to 3:00 p.m. and Monday from 5:00 p.m. to 8:00 p.m. 

Visitors are asked not to access the parking lot before 7:30 a.m. and should not enter the Administration Building until 7:30 a.m. on weekends and 4:30 p.m. on Mondays. Any visitor who arrives on state property before 7:30 a.m. will not be allowed to visit.

Questions or comments relating to visitation may be directed to the NECX Visitation department at (423) 727-7387 ext. 7273391. Friday: 8:00 a.m. – 4:00 p.m., Saturday and Sunday 8:00 a.m. to 3:30 p.m., Monday: 12:00 p.m. to 8:00 p.m.

Visits occur in the visitation gallery and/or picnic area of the compound or annex. Inmates in punitive segregation will have restricted visitation access as approved by the Warden. Inmates housed at the Carter County Annex will visit in the visitation building or picnic area when open. Monday night visits will occur in the administrative building of the facility. 

Visiting Applications

Click here for the Visitation Handbook. This 11-page document will tell you everything you need to know about visiting your inmate at Northeast Correctional Complex, including dress codes and search procedures. 

Most TDOC offenders are allowed to visit with friends and family if they fill out the appropriate paperwork and follow the departmental policies and procedures.

When visiting Northeast Correctional Complex or the Carter County Annex, vehicles must be secured in the parking lot. All doors must be locked and all windows rolled completely up.  Animals may not be left in a vehicle with a window cracked. Failure to fully secure your vehicle may result in your visit being denied.  

Checkpoint Procedures

All visitors must be on the inmate’s approved visiting list or have a pre-approved special visit. Identification will be verified. Before proceeding to any of the visitation areas, all visitors must pass through the checkpoint. 

At times this area becomes crowded and waiting may occur. Please be patient as the officers process visits as quickly as possible. When accessing the NECX Main Compound, visitors must pass through the metal detector and will be frisk-searched by an officer with all items emptied from pockets. 

After the visitor has been searched, the left hand will be stamped in ultraviolet ink. The visitor must show his/her hand under the ultraviolet light to the officer in Central Control or at the checkpoints at each annex before entering the visiting gallery and when exiting at the end of the visit. 

At the checkpoint at the main compound, visitors will be given a visitor's pass. This pass must be presented to an officer at the front desk in the visiting gallery. Visitors will be seated and wait for the inmate to arrive. When the visit is over, the pass is to be given to the checkpoint officer before leaving.

Physical Address

Northeast Correctional Complex
5249 Highway 67 West
Mountain City, Tennessee 37683-5000

NECX Carter County Annex
188 Old Railroad Grade Road
Roan Mountain, Tennessee 37687

Driving Directions:

General Phone Number

(423) 727-7387 (Northeast Correctional Complex)
(423) 772-3231 (Carter County Annex)

Inmate Mailing Address(es)

Inmate Name/DOC Number
Northeast Correctional Complex
P.O. Box 5000
Mountain City, Tennessee 37683-5000

Inmate Name/DOC Number
NECX Carter County Annex
Caller #1000
Roan Mountain, Tennessee 37687

How to Call an Inmate

You can't call an inmate at Northeast Correctional Complex. But they do have access to phones during certain hours. For complete details on how to call an inmate in Tennessee, please click here.

How to Send Money

JPay provides several ways to send money to an inmate at Northeast Correctional Complex. 


To send money online with a credit or debit card, click here. It's the quickest and easiest way to send money.


You can send money by phone using your credit or debit card. Call (800) 574-5729 to speak with a live agent 24/7.

Walk-In Cash

To send money using cash, visit any MoneyGram agent location and use receive code 6188. Click here to get a list of nearby MoneyGram locations.

Money Orders

All money orders must be sent with a deposit slip to:

P.O. Box 279010
Miramar, FL 33027

Money order deposits slips are available in English and Spanish.

Programs For Inmates

NECX offers intensive substance use and anger management counseling programs. Both sites operate extensive community service programs, which provide thousands of hours of skilled and unskilled labor to state and local government, as well as non-profit agencies in East Tennessee.

The prison, in coordination with TRICOR, operates one industry. Shaw Industries, a hardwood flooring company, operates through the private section of the TRICOR Prison Industry Enhancement Certification Program (PIE).

NECX offenders may attend Adult Basic Education classes or one of six vocational programs. Those who do not have a high school diploma are able to earn a GED certificate. In addition, NECX has mandatory Career Management for Success and Release for Success programs for those nearing release.

Pictures of Northeast Correctional Complex

Careers at Northeast Correctional Complex

To find out more information about a career with the Tennessee Department of Corrections and available jobs at Northeast Correctional Complex, click here.