Northwest Correctional Complex

The Northwest Correctional Complex (NWCX) site is one of five prototypically designed prisons in Tennessee. The Lake County site is the primary educational prison for the TDOC. 

Due to the lack of industry at NWCX, focus has been placed on education and community service. Over 100,000 hours of community service work are provided to state and local government and non-profit agencies each year by this complex.

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Northwest Correctional Complex

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Visiting Hours and Rules

Visiting hours at Northwest Correctional Complex for the general population are from 8:30 am to 3:30 pm on Saturdays and Sundays. For a complete visiting schedule, please refer to the Visitation Handbook.

Visiting Applications

Click here for the Visitation Handbook to find out everything you need to know about visiting your inmate at Northwest Correctional Complex. If you have any questions, please call the contact line below.

Site 1 Contact #:  (731) 253-5000, ext. 1903

Site 2 Contact #:  (731) 253-5000, ext. 2077

Most TDOC offenders are allowed to visit with friends and family if they fill out the appropriate paperwork and follow the departmental policies and procedures.

Dress Code

Visitors are encouraged to dress casually and in comfortable attire that is not provocative or offensive to others. Clothing must fit in an appropriate manner. Visitors must wear undergarments and appropriate footwear. Shorts, skirts, and dresses must be no shorter than three inches above the knee.

The following types of clothing are specifically prohibited. 

1. Spandex or spandex type garments. 

2. Any clothing that is transparent or translucent in nature. 

3. Sleeveless shirts or strapless dresses, or any clothing that exposes a bare chest, upper arms, or midriff. 

4. Backless/wraparound dresses, skirts, blouses, jackets, or other “covering” will not be permitted in order to cover these above areas. 

5. Any camouflage type attire (even just a small amount, or as an accent color). 

6. Clothing with logos that contain pictures, slogans, vulgarity, tobacco/alcohol references, or those that contain signs or symbols of any security threat groups (STG), or any clothing determined by the processing officer to be associated with any STG. The association may be made by color combinations, designs or logos affixed to the clothing, or even the manner in which it is worn. 

7. Cut off pants/shorts of any kind. No fraying is allowed. 

8. Any garment which has rips in them, manufactured that way or personalized, for example; holes in the knees or buttocks of pants, t-shirt with the neckline cut out. 

9. Bandanas of any kind.

During the winter months, visitors will be allowed to dress according to the weather; however, an excessive amount of clothing will not be tolerated.

Physical Address

Northwest Correctional Complex
960 State Route 212
Tiptonville, Tennessee 38079

Driving Directions:

General Phone Number

(731) 253-5000

Inmate Mailing Address(es)

Inmate Name/DOC Number
Northwest Correctional Complex
960 State Route 212
Tiptonville, Tennessee 38079

How to Call an Inmate

You can't call an inmate at Northwest Correctional Complex, but they do have access to phones during certain hours. For complete details on how to call an inmate in Tennessee, please click here.

How to Send Money

JPay provides several ways to send money to an inmate at Northwest Correctional Complex. 


To send money online with a credit or debit card, click here. It's the quickest and easiest way to send money.


You can send money by phone using your credit or debit card. Call (800) 574-5729 to speak with a live agent 24/7.

Walk-In Cash

To send money using cash, visit any MoneyGram agent location and use receive code 6188. Click here to get a list of nearby MoneyGram locations.

Money Orders

All money orders must be sent with a deposit slip to:

P.O. Box 279010
Miramar, FL 33027

Money order deposits slips are available in English and Spanish.

Programs For Inmates

The Rehabilitative Services staff is committed to providing effective, evidenced-based programming that instills fundamental skills in individuals under TDOC supervision so that they can lead independent, productive, and successful lives. 

This is done through a multidisciplinary, phased approach that begins with an empirically validated risk and needs assessment instrument that identifies a person's risk to reoffend as well as recommend treatment pathways in order to reduce this risk. These individuals are then prescribed a temporal treatment and education plan.

Individuals are assessed annually for cognitive and behavioral changes and their trajectory adjusted based on their individual progress and growth.  

The Tennessee Department of Correction educational system is approved by the Tennessee Department of Education. The mission is to provide students with education and career training as part of the broader effort to include public safety and impact recidivism.

The educational program at Northwest Correctional Complex includes special education services, adult basic education, preparation for GED testing, college degree programs, and Title 1.

There are also vocational education programs which include welding, masonry, carpentry, painting, HVAC, engine and vehicle repair, and TRICOR manufacturing programs.

Religious Services

TDOC provides opportunities for incarcerated offenders to voluntarily practice religion and receive appropriate pastoral care during incarceration. They recognize the critical role spiritual well being and religion play in helping people build moral lives of character and cope with the stress of incarceration and their preparation for release.

Pictures of Northwest Correctional Complex

Careers at Northwest Correctional Complex

To find out more information about a career with the Tennessee Department of Corrections and available jobs at Northwest Correctional Complex, click here.