Ruben M. Torres Unit

The visiting hours at Torres Unit are on Saturdays and Sundays from 8:00 am to 5:00 pm. 

All offenders, except those who are being processed through intake, in solitary confinement, G5, lockdown status or administrative segregation, are allowed one visit every weekend, normally two adults for two hours. 

Children under the age of 18 are not counted in this number, and must be accompanied by an approved adult visitor (18 years or older). The number of children allowed per visit will be based on the amount of space available for visitation and on the visitor’s ability to manage and control the children. Additional adult visitors may be allowed at the warden’s discretion if special circumstances arise and space permits.

Visiting Applications

Before you can visit your inmate at Torres Unit, you must fill out an application and get approval from the Texas Department of Criminal Justice. 

• Policy 507.01 - Visitation 
• Visitation Form 
  • Guide To Submit A Visitation Form For An Adult
  • Guide To Submit A Visitation Form For A Minor

• List of Items Permitted Through Checkpoint

If you have any questions, call the Ombudsman Visitation Hotline at (936) 437-4927 or toll free at (844) 476-1289. The hotline is open from 8:00 am to 5:00 pm on Saturdays and Sundays.

What can you bring to a visit?

All adult visitors must have a valid photo ID. One of the following is required: 1) valid state driver’s license; 2) valid state Department of Public Safety (DPS) ID card; 3) valid Armed Forces ID card; 4) passport; or 5) ID card issued by the United States Department of Homeland Security, United States Citizenship and Immigration Services (USCIS), such as, Visa Border Crossing ID Card (USA B1/B2 Visa BCC). If an identification document other than a passport is used, the identification document must contain a current physical address. 

Leave everything in your vehicle except your ID and up to $25 cash (in coins) for the vending machines. You may carry the coins in a small wallet, clear plastic bag, or change purse.

Visitors with infants or small children may bring three diapers, baby wipes, and two baby bottles (“sippy” cup for toddlers). These items must be stored in a clear plastic bag.

Dress Code

Visitors are encouraged to dress conservatively.

• Sandals, flip-flops, and open-toe shoes may be worn.
• Clothing that is tight fitting, revealing, or made with see-through fabrics shall not be allowed.
• Sleeveless shirts and dresses are allowed, but must cover the shoulders.
• Shorts and skirts no shorter than three inches above the middle of the knee while standing, capri pants, or long pants are allowed.
• Length is not restricted for pre-adolescent boys and girls, generally ages 10 and younger.
• Clothing with pictures or language that may be considered profane or offensive by current public standards is not allowed.

For a complete list of the visiting rules, click here. 

You can't call an inmate at Torres Unit, but they do have access to phones during certain hours. For complete details on how to call an inmate in Texas, please click here.

The Offender Telephone System (OTS) allows eligible offenders to make telephone calls to individuals listed on the offender’s approved calling list. Offenders with major disciplinary problems, gang affiliations or on death row do not have access to the pay telephone system, but are afforded access to telephones 

Offenders must conduct telephone conversations in an acceptable manner. Loud, boisterous conversations are not permitted. Offenders are prohibited from speaking in code, passing gang related information, planning criminal activity, or using the telephone in furtherance of any criminal conduct. 

Threats, obscenities, and other types of abusive language may result in immediate termination of the telephone call, suspension of future telephone privileges, and disciplinary action.

There are a number of ways to send money to an inmate at Torres Unit, both online and through snail mail. Remember, you will need their inmate ID number. 

ECOMMDIRECT

This site allows you to send money to an inmate or make purchases for them from the prison commissary. To send money, click here and enter the offender's number, name, and confirm offender. Add a deposit amount to your cart and checkout using a credit or debit card.

Friends and family can also make purchases each quarter for eligible offenders. The maximum spend is $60, with the exception of the 4th quarter. From October through December, the holiday spend limit is $85.

You can choose from the top selling commissary items and purchase them for your inmate instead of sending money. Items include snacks, hygiene products, and correspondence supplies. 

JPAY

Visit their website at www.jpay.com or call 1.800.574.5729 to send funds using Visa or MasterCard credit/debit card. 

ACCESS CORRECTIONS – SECURE DEPOSITS

• Visit www.AccessCorrections.com 
• Telephone (toll-free): call 1.866.345.1884 for live bilingual agents available 24/7

MONEY ORDERS or CASHIER’S CHECKS

Must be made payable to “Inmate Trust Fund for Offender Name and Number” 

• You may obtain deposit slips by sending a self-addressed, stamped envelope to: Inmate Trust Fund, PO Box 60, Huntsville, TX 77342-0060 
• Send deposit and completed deposit slip to Inmate Trust Fund, PO Box 60, Huntsville, TX 77342-0060