How to Call an Inmate in Louisiana

You can’t call an inmate who is incarcerated in a Louisiana correctional facility, but the inmates do have access to a phone during assigned times and are allowed to make monitored outgoing calls through Securus Technologies.

All offenders should only have access to telephone services through the provided phone system at the facility where they are assigned. Cell phones are considered contraband, and if an inmate is caught with one, it will lead to major disciplinary action. In no instance is an offender allowed to possess or utilize a cellular telephone while incarcerated. 

Family and friends are warned not to send or bring cellular telephones to offenders and doing so will result in prosecution for introduction of contraband into a correctional facility and may be subject to a fine up to $2000 and up to five years in prison.

Each inmate at state-operated correctional facilities in Louisiana is limited to having up to 20 approved numbers on his/her master telephone list. This includes all family, personal, and legal contacts. 

Changes to the offender’s master telephone list can be made on a quarterly basis and is directed by the administration of the facility. To set up billing accounts for phone service or if there are problems receiving calls, family members may contact Securus (1-800) 844-6591,

Securus Technologies offers Advance Connect, Direct Bill, and Inmate Debit options for phone services.

Advance Connect

An AdvanceConnect account is a prepaid calling account that allows you to receive collect calls from inmates and have the charges deducted automatically from your prepaid account. The Securus prepaid AdvanceConnect account puts you in control of your spending and guarantees you can receive calls from Louisiana correctional facilities.

You can fund an Advance Connect account with up to $50 per transaction, and you are able to receive inmate calls as long as you have money in your account.

You can add multiple phone numbers to your account so your loved one can reach your home phone, work phone, cell phone, other relatives, neighbors, friends, etc.

With an AdvanceConnect account, you have 24/7/365 access to your account on the Securus website or by contacting their customer service reps via phone.

Payments for an AdvanceConnect account can be made on the Securus website by Visa or Mastercard (debit or credit), and you can make payments online or by phone. You also have the option of using a Western Union Agent location to pay with cash, money order, cashier’s check, or debit/credit card.

When you use the Western Union Quick Collect payment form, you will be asked for Pay To, Code City, and State in the payment information section.

  • Pay To: Securus
  • Code City: Securus
  • State: Texas

Please include your six or seven digit Account number. If you are unsure of your Account number, please sign in to your Securus account or call 1-800-844-6591.

To find a Western Union Agent location near you, click here

Direct Bill

A Direct Bill account allows you to receive collect calls from Louisiana inmates and have the charges billed directly to you each month from Securus Correctional Billing Services (SCBS). This is a popular option for friends and family members of an inmate with a sentence longer than two years.

With verification or approved credit, you can receive an itemized monthly bill statement from SCBS for your calls and you can receive all the calls you need to, up to your credit limit.

With direct bill, you can add multiple phone numbers to your account to ensure you receive all your calls, and the calls will connect to cell phones. You will be able to receive inmate calls as long as your bill is paid in full by the due date

There is no minimum payment amount with direct bill, and you also have access to your Securus account on their website where you can pay the bill with a Visa or Mastercard (Debit or Credit). 

Inmate Debit

Inmate Debit is an inmate-owned, prepaid calling account used by inmates to pay for their own telephone calls. If allowed by the facility, an inmate may transfer funds from their facility trust/commissary account into an Inmate Debit account by making a request through their commissary. 

Some Louisiana correctional facilities also have the option to allow friends & family members to deposit funds directly into an Inmate Debit account, and you can fund this account without having your own calling account. 

With the inmate debit option, Inmates can call anyone on their approved calling list without requiring friends and family to create separate prepaid accounts. Calls will connect to cell phones, and there is a maximum funding amount of $50 per transaction.

You have 24/7-365 access to fund an inmate’s Debit account on the Securus website or by contacting them via phone, and you must use a debit or credit card.

Funds placed in the Inmate Debit account will become the property of the inmate, and friends & family members will not be able to receive refunds on this account.