Looking For Support?
Having a loved one in prison is difficult. Not just for the inmate, but also the friends and family who care deeply.
Enjoy FREE access to our Facebook support group with people that are dealing with the same problems as you.
You can’t call an inmate who is incarcerated in the state of Massachusetts. However, they can call you during approved hours if you have a prepaid phone account, a direct bill account, or if the inmate has funds deposited into their phone account.
The inmate phone services vendor for the Massachusetts Department of Correction is Securus. You can set up a prepaid phone account for an inmate or sign up for direct billing through Securus Technologies.
An AdvanceConnect account is a friend & family-owned prepaid calling account that allows you to receive collect calls from inmates and have the charges deducted automatically from your prepaid account.
The Securus prepaid AdvanceConnect account puts you in control of your spending and ensures you can receive calls from correctional facilities.
This account offers you the following benefits:
You can start an account and fund it on the Securus website, or by calling them at 1-800-844-6591.
You can also add funds to an account via Western Union using cash, money order, debit/credit card, or cashier’s check. Payments can easily be made in person or online using Western Union® Quick Collect.
Instructions on Using Quick Collect:
In the Payment Information section you will be asked for Pay To, Code City, and State:
Inmate Debit is an inmate-owned prepaid calling account used by inmates to pay for their own telephone calls. Friends & family members can deposit funds directly into an Inmate Debit account. This account offers the following benefits:
A Direct Bill account allows you to receive collect calls from inmates and have the charges billed directly to you each month from Securus Correctional Billing Services (SCBS). This account is a good option if the inmate is incarcerated for longer than two years. With verification or approved credit, you can receive an itemized monthly bill statement from SCBS for your calls. This account offers you the following benefits:
NOTE: If you have received notice that a Direct Bill account was automatically opened for you, you will need to set up access to manage your account with Securus Online.
The payment options for a direct bill account are exactly the same as funding an AdvanceConnect account: online, by phone, or in-person at Western Union.