The Michigan Department of Corrections’ vendor for prisoner telephone service is Public Communications Services (PCS), Inc. Please be aware that there are telephone service providers who claim to be able to save customers money for inmate calls. One such company even uses the acronym “PCS” (Prison Call Solutions). Some of the websites for these telephone service providers advertise that they can “service all Global Tel*Link Corporation and PCS customers.”
Here is a statement from the Department’s vendor Public Communications Services, regarding these providers:
“There have been reports of vendors contacting inmate family and friends and claiming they can reduce your cost for inmate telephone calls. These vendors are in no way affiliated with the Department of Corrections or the inmate telephone services provider, Public Communications Services, Inc.
Furthermore, these vendors cannot bind Public Communications Services to any obligation, and may cause you to incur more costs through various subscriptions and commitments. Public Communications Services does not receive―and is not responsible for―any payments you make to these vendors, and will not reimburse you for any such payments.”
Public Communications Services
As part of PCS telephone services, prisoners are able to call 20 personal telephone numbers which becomes their Personal Allowed Numbers (PAN) list. PAN’s will automatically reset each quarter, which allows each prisoner an opportunity to update their calling list. Prisoners are allowed to make telephone calls using the following options:
COLLECT: Prisoners can call certain approved numbers and the call charges will appear on the called party’s monthly phone bill. However, note that collect calls cannot be made to cell phones, office phones, or hospital numbers.
PREPAID COLLECT: PCS’s prepaid collect option is AdvancePay. This option allows friends and family members to set up a calling account to their personal phone number(s). Every time a prisoner calls one of these numbers, the charges will be deducted from the called party’s account. Please visit www.offenderconnect.com or call 855-466-2832 to set up an AdvancePay account.
DEBIT: Debit calling puts prisoners in control of their personal phone account. Prisoners are able to purchase debit minutes through the institutional disbursement process, which they can then use to call friends and family members. Prisoners can call many phone numbers, including cell phones, with their debit account.
For any questions regarding these calling options, please call PCS at 855-466-2832.
PCS – Prisoner Telephone Rates
Type of Payment
Collect
Calling Area and Per Minute Rate
Local/IntraLata/InterLata/Intrastate .20
Interstate .23
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Type of Payment
Prepaid
Calling Area and Per Minute Rate
Local/IntraLata/InterLata/Intrastate .20
Interstate .21
—–
Type of Payment
Debit
Calling Area and Per Minute Rate
Local/IntraLata/InterLata/Intrastate .18
Interstate .21
International .75
—–
Setting Up an Account
To sign up for a Prepaid Calling Account, you can call PCS at 855-466-2832 or you can visit their website at:
http://Offenderconnect.com/portal?action=FACILITYPAGES&siteID=484
(Click link or copy this link and paste it into your browser to access the website)
Here is some additional information regarding the setup and funding of Prepaid Accounts:
You may also fund an account at no charge via a cashier’s check or money order. There is a $25 minimum payment amount for funding by mail. Payments should be sent to: AdvancePay, PO Box 911722, Denver, CO 80291-1722.
Please include your name, the name of the correctional facility where the prisoner is incarcerated and your phone number. Note that it may take up to five business days from when PCS receives payment for the funds to be added to the Prepaid Account.
Blocking Prisoner Calls
There are multiple ways to block calls from prisoners as needed.
If you are receiving unwanted correspondence or telephone calls from a prisoner, you should contact the Warden at the facility where the prisoner is currently being housed. A written correspondence and/or telephone restriction may be placed on the prisoner after a fair and impartial review of your request.
If you are being threatened by a Michigan prisoner, you should contact the Warden at the facility where the prisoner is currently being housed.
Removing a Block
You can remove a block on your telephone number by calling PCS customer service department at 855-466-2832.
Please note there are other reasons why your phone number may be blocked from receiving collect calls from correctional facilities. These include:
Scam and Fraud Protection Notification
Be wary of inmate calls that request you to dial *72 (or any digits) followed by a new ten-digit number. Completing this request can result in the forwarding of your telephone number to a number of the inmate’s choosing, and all calls to your true telephone number can be automatically forwarded to the new number without your knowledge.
The only way to reverse the forwarding of calls to a new number is to dial *73 (or the digits corresponding to your phone provider). For Additional Information, visit http://www.gtl.net/familyandfriends/consumer_protection.shtml.