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The New York State Department of Corrections and Community Supervision has an agreement with Securus Technology to provide the telephone system for inmates at a reduced rate at each of the state’s facilities.
If you wish to receive calls from incarcerated individuals in New York State correctional facilities, you must have an account with Securus. An account can be created online or by calling 1-800-844-6591.
The current calling rate is $.048 per minute for calls terminating within the United States, Canada, and US Territories (American Samoa, Federated states of Micronesia, Guam, Midway Islands, Puerto Rico, and US Virgin Islands). There are no additional call set-up or connect fees.
The average 20-minute call from a New York correctional facility will cost approximately $0.86. Neither the State of New York nor the Department of Corrections and Community Supervision receive any commission from the price of phone calls.
Securus offers three main forms of billing for customers who want to accept calls from their incarcerated loved one. A new account MUST be created AND funded before calls can be accepted.
To create an account, contact Securus at 1-800-844-6591 or on the internet at www.securustech.net. They can also answer any questions or concerns.
The New York Department of Corrections “Call-Home” program allows offenders to make phone calls as a way to maintain contact with family and friends. The offender may only call collect. This means you will have to pay for the call.
Offenders are only permitted to call persons on their approved telephone list and may only have up to 15 telephone numbers on their approved list at any time. Phone numbers may only be added or deleted at the request of the offender. This is generally done on a quarterly basis when they meet with their assigned Offender Rehabilitation Coordinator.
If you do not wish to receive telephone calls from someone in a correctional facility, you need to notify the facility, in writing, and your name will be entered on the offender’s Negative Correspondence and Telephone List.
The offender will be immediately notified in writing that you have been removed from their “Telephone List” and that disciplinary action may be taken if the telephone is used in any manner to contact you. In addition, your telephone number will be removed from the telephone system.
According to the type of facility, offenders are generally permitted to make phone calls every day, including holidays, between the hours of 7 AM to 11 PM.
A schedule for phone calls will be established. Calls will automatically be terminated when the facility specific time limit has been reached, preceded by a warning. No calls will exceed 30 minutes. When other offenders are waiting to place calls, a 10-minute limit may be imposed.
The following rules are some of the restrictions you should be aware of regarding calls made by offenders:
Offenders are prohibited from placing telephone calls to the following individuals unless they are a member of the offender’s immediate family, including a spouse, child, parent, grandparent, brother, sister, aunt, or uncle:
Offenders are not allowed to make telephone calls for the purpose of harassing or intimidating any person..
Offender telephone calls and telephone conversations are restricted to the telephone number dialed or otherwise placed by or for the offender. Telephone call forwarding, third party phone calls, and calls to 1-800 numbers are prohibited.
Offenders are also prohibited from placing calls to wireless communication devices, such as cellular or PCS phone, pagers, etc. Offenders will be subject to disciplinary action should they violate these rules.
PLEASE NOTE: All offender telephone conversations are subject to electronic monitoring and/or recording by Department personnel.