How to Call an Inmate in North Carolina

The North Carolina Department of Public Safety, Prisons have a contract with GTL to provide phone service for offenders to communicate with families and friends. If an individual wishes to purchase phone time (for themselves or an inmate), they may do so by using the services offered through ConnectNetwork.  

ConnectNetwork is GTL’s authorized deposit and account management portal. Available deposit methods are listed below: 

AdvancePay Prepaid Telephone Accounts

AdvancePay prepaid calling works by placing money on your phone number so that when an offender calls you, the funds are deducted from the balance on your prepaid account.  Detailed account setup instructions are available here.

You have four options to set up or fund a prepaid account with Connect Network:

• Web – Visit www.ConnectNetwork.com to create a prepaid telephone account, add funds to prepaid telephone accounts, view balances, and more. 
• Phone – Call 1-800-483-8314 to create or add funds to an AdvancePay prepaid telephone account

• Western Union – Payments to your GTL AdvancePay account may be made by visiting your local Western Union.
• Mail – Payments made to your GTL AdvancePay account may also be made by check or money order. Send payments to:
  AdvancePay Service Department
  PO Box 911722
  Denver, Colo. 80291-1722
  

Offender Phone Debit Accounts

ConnectNetwork PIN Debit (Offender Phone) accounts allow you to make deposits to an offender’s PIN debit phone account. Once funds have been deposited, the deposit is credited to the offender and may be used to make phone calls to any allowed phone number. Detailed account setup instructions are available here.

Offenders are able to check their account balance at any time. Once the offender starts to make a call, they are given an option to check account balance or make a call.

To set up or fund an offender phone account, visit www.ConnectNetwork.com.

For international customers

If you would like to set up your account from a location outside the U.S., please contact AdvancePay International customer service division (GTL AdvancePay International:  1-888-216-7423 or email:  [email protected] for additional information.

Monthly statements are not mailed by GTL, but can be requested by contacting the Customer Service Department.

Rates and Service Details

For all local and long distance calls, the rate is 10 cents per minute. International Inmate Call Rates vary based on the country.

Additional Service Details:

• Applicable state and federal taxes apply to all calls
• All offender calls are timed for 15 minutes
• Calls to cell phones disconnected prematurely will not be reimbursed
• Offenders must have enough funds in their debit account for the call cost    

Transaction Fees

• Fee for automated payment for credit card, debit card, and bill processing fees: $3.00 per use
• Fee for payment using live operator: $5.94 per use
• Fee for paper bill/statement: $2.00 per use
• Fee for use of third-party money transmitter (e.g., MoneyGram, Western Union, credit card processing, transfers from third-party commissary accounts: Exact fee from the third-party provider passed through directly to customers with no markup

GTL accepts Visa, MasterCard, and Discover sponsored Debit/Credit Cards.