The North Carolina Department of Public Safety, Prisons have a contract with GTL to provide phone service for offenders to communicate with families and friends. If an individual wishes to purchase phone time (for themselves or an inmate), they may do so by using the services offered through ConnectNetwork.
ConnectNetwork is GTL’s authorized deposit and account management portal. Available deposit methods are listed below:
AdvancePay Prepaid Telephone Accounts
AdvancePay prepaid calling works by placing money on your phone number so that when an offender calls you, the funds are deducted from the balance on your prepaid account. Detailed account setup instructions are available here.
You have four options to set up or fund a prepaid account with Connect Network:
Offender Phone Debit Accounts
ConnectNetwork PIN Debit (Offender Phone) accounts allow you to make deposits to an offender’s PIN debit phone account. Once funds have been deposited, the deposit is credited to the offender and may be used to make phone calls to any allowed phone number. Detailed account setup instructions are available here.
Offenders are able to check their account balance at any time. Once the offender starts to make a call, they are given an option to check account balance or make a call.
To set up or fund an offender phone account, visit www.ConnectNetwork.com.
For international customers
If you would like to set up your account from a location outside the U.S., please contact AdvancePay International customer service division (GTL AdvancePay International: 1-888-216-7423 or email: [email protected] for additional information.
Monthly statements are not mailed by GTL, but can be requested by contacting the Customer Service Department.
Rates and Service Details
For all local and long distance calls, the rate is 10 cents per minute. International Inmate Call Rates vary based on the country.
Additional Service Details:
GTL accepts Visa, MasterCard, and Discover sponsored Debit/Credit Cards.