If you have a friend or family member incarcerated in an Ohio prison who would like to have telephone contact with you, the first telephone contact you will receive will be an AUTOMATED CALL from Global Tel Link, the provider of the Ohio inmate phone services.
This call will ask your permission to add your phone number to the inmate’s CALL ALLOW LIST. This AUTOMATED SYSTEM will call your phone number three times a day for five days until it receives a YES or NO response. Once you have answered yes to this call, any subsequent call attempts will be allowed to go to your number, unless there is a billing problem with your number.
Global Tel*Link Information
Inmate telephone service in Ohio is provided through Global Tel*Link (GTL). For questions or assistance regarding the telephone system or services, please contact the GTL Customer Call Center at 1-877-650-4249 during the following hours:
Inmate Telephone Calling Options
Inmates may make telephone calls ONLY to those individuals on their approved telephone calling list who have agreed to accept the inmate’s calls while incarcerated. Inmate telephone calls may be paid for through one of the following options:
Restricting Calls from Ohio Prisoners or a Specific Inmate
If you have received a telephone call from an Ohio prison and wish to restrict further calls from all Ohio prisons or from a specific inmate, please call Global Tel*Link at 1-877-650-4249 and follow the telephone prompts for this service.
Other Funding Options
Friends and family members may continue to place money on offender personal accounts through alternative payment options to help fund phone calls (and other commissary items), which include:
Inmate Phone Rates Reduced
Telephone calls are one of the primary means of inmates maintaining connections with family and loved ones during incarceration; maintaining these connections positively influences behavior in prison and the likelihood an offender will succeed upon release from prison.
Directly aligned with the agency mission of reducing recidivism, the Ohio Department of Rehabilitation and Corrections’ current contract with Global Tel Link (GTL) was renegotiated to drastically reduce telephone rates to five cents per minute, plus all applicable government mandated taxes and Federal Universal Service Fund fees for all calls within the United States, with no surcharge or connection fee.