The Pennsylvania Department of Corrections (DOC) encourages and supports families and friends to stay in contact with incarcerated individuals. Phone calls are frequently used to do so. The DOC is not responsible for creating phone accounts. All accounts are created by Securus. Any questions about phone accounts should be directed to Securus.
This friend and family-owned prepaid calling account allows you to receive collect calls from an incarcerated individual and have the charges deducted automatically from your prepaid account. This prepaid account puts you in control of spending and ensures you can receive calls from correctional facilities.
Benefits of AdvanceConnect:
A Direct Bill account allows you to receive collect calls from inmates and have the charges billed directly to you each month from Securus Correctional Billing Services (SCBS). This account is a good option if the inmate is incarcerated for longer than two years.
With verification or approved credit, you can receive an itemized monthly bill statement from SCBS for your calls. This account offers you the following benefits:
NOTE: If you have received notice that a Direct Bill account was automatically opened for you, you will need to set up access to manage your account with Securus Online.
The Pennsylvania Department of Corrections (DOC) uses email services provided by GTL, so emails may be sent to inmates. ALL emails inmates receive are subject to review for appropriate content. The DOC is NOT responsible for creating accounts or for troubleshooting any technological issues a user may have with the email system.
ConnectNetwork is the access portal to create an account and to use as the login for your account after it has been created. You can also obtain message credit information at this location.
GTL also provides a question and answer page about the email service.
Individuals with questions about the service should contact GTL Friends and Family Customer Service directly by calling 1.877.650.4249.
Video visitation is a free service offered to inmates and authorized visitors, and all inmates are eligible to participate. The visiting rules for Video Visitation are generally the same as those for visiting in a Pennsylvania facility.
To sign up and schedule a visit, check out the visitation scheduler system.
For complete details about how to participate and how to schedule a video visit, read the Video Visitation Visitors Guide.